By using our websites, applications or by otherwise giving us your information, you are accepting the practices described in this Privacy Notice. If you do not agree to this Privacy Notice, you must not use our websites or applications or give us any of your information. We reserve the right to make changes to this Privacy Notice at any time. Any changes will be posted in this Privacy Notice and material changes will be prominently notified on the respective website or application this Privacy Notice applies to or will be otherwise communicated to you prior to the change becoming effective. We encourage you to regularly review this Privacy Notice to make sure you are aware of any changes and how your information may be used.
If you have any requests concerning your information or any questions with regard to this Privacy Notice please Contact Us.
What does this Privacy Notice apply to?
This Privacy Notice applies to information that we collects from or about our consumers and individual health care professionals on any consumer- or health care professional-directed websites or pages owned or controlled by us – or that we run on third-party platforms or social networks such as Facebook (e.g., Facebook fan page) (collectively, our “Websites”), online or mobile applications.
This Notice also applies to information that we may collect from consumers through our call centers, for example if you call us with a question or comment or to sign up for marketing communications over the phone, and to information we may obtain about you from other sources. For example, we may hire a third party data aggregator to provide us additional information about our existing consumers (this is known as “data appending”). We may also receive information from third party co-sponsors who we may occasionally partner with to run special contests or other promotions. We may also receive information about consumers when we acquire other companies.
Please note we may combine information that we collect via one method (e.g., a website) with information that we collect via another method (e.g., an offline event). We do this to get a more complete view of our consumers, which, in turn, allows us to serve you better and with more customization.
What information do we collect?
Depending on how you interact with us (online, offline, over the phone, etc.), we may collect various types of information (personal and aggregate) from you, as described in this section.
“Personal Information” (as used in this Privacy Notice) refers to the types of information that can be used to personally identify you, whereas aggregate or anonymous information does not allow for identification.
In some instances (and unless we say otherwise below), we may combine/link one type of information with another type of information (e.g., personal contact information with account login and/or demographic information), and store them together in our records. We strive to limit the amount of information we collect and store to that which is reasonably necessary to provide you the relevant services. We generally store your information for as long as your account is active with us or as needed to provide you the relevant services. We may store your information for a longer period of time to comply with legal or regulatory obligations, resolve disputes, enforce our agreements, or for records management purposes.
Personal contact information
This includes information that would allow us to personally contact you, such as your name, occupation, mailing address, phone number (home, cell, etc.), or email address. In some cases, this could include personal information that you give us about someone else (for example, if you provide a friend’s email address for a tell-a-friend program). We typically collect personal contact information in connection with a variety of activities, including general website registration, newsletter sign-up, website community features, online purchases, customer service inquiries, online health, weight and fitness tracking tools, contests and other promotions, and consumer surveys. If you create an account with us, your personal contact information may be stored under your account profile.
Account login information
This refers to information you create or set up when registering for an account through our Sites (such as a unique username, password, and/or security question and answer). Examples may include your login ID/email address, screen name, password, and/or security question and answer. We only collect unique login information for those activities that require an account, such as general website registration, newsletter sign-up, online health, weight and fitness tracking tools and website community features. Your login information, especially your password, should be kept confidential and never shared with anyone else. To change your login email address or password, log in to the relevant edit account section of our Sites (if available) or Contact Us.
This includes information that describes your demographic or psychographic characteristics, such as your gender, birthdate, condition or diagnosis, data you provide through various online tracking tools, and information about your nutritional status, product and brand preferences, feeding styles, work status or professional credentials, and other related information. We typically collect demographic information in connection with a variety of activities, including general website registration, newsletter sign-up, contests and other promotions, online health, weight and fitness tracking tools, and consumer surveys. If you create an account with us, you may be allowed to modify certain demographic information stored under your account. To do so, log in to the relevant edit account section of our site (if available) or Contact Us.
Technical computer information
This includes information about the computer system or other technological device that you may be using to access one of our websites or applications. We typically collect this information through automated technologies such as cookies, pixels, or web beacons. Examples of technical computer information may include your computer’s IP address, operating system type, and web browser type. If you access a Nestlé HealthCare Nutrition Site via a mobile device such as a smartphone, the collected information may also include your phone’s unique device ID or other similar mobile device data.
This includes information that you voluntarily share with us about your experience in using our products and services, including our Sites. Examples may include unsolicited comments and suggestions, testimonials, or other questions or feedback related to our products. We typically collect this information in the form of consumer surveys, consumer panels, contact forms, “Ask the Expert” forms, and email correspondence.
Social network information
This refers to information that is part of your profile or account on a third party social network (such as Facebook, Pinterest, and Google+) and that you allow the third party social network to share with us. Examples include your basic account information (e.g., name, email address, gender, birthday, current city, profile picture, user ID, list of friends, pages you like, etc.) and any other additional information or activities that you permit the third party social network to share with third party application developers. For example, we may receive your social network profile information (or parts of it) every time you download or interact with a Nestlé HealthCare Nutrition Application on a social network such as Facebook or every time you use a social networking feature that is integrated within our Sites (such as Facebook Connect). To learn more about how your information from a third party social network may be obtained by Nestlé HealthCare Nutrition (or other third party application developers), please visit the website of the relevant social network. You further acknowledge that we may use your personal information to match information with a social network for advertising purpose.
This includes information that you use to make a purchase, such as your credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). This also includes the billing name and address associated with your form of payment. If you create an account with us when making a purchase, your payment information may be stored under your account profile. To review or edit this information, log in to the relevant edit account section of our Sites (if one is available) or contact the customer service department listed at the relevant store website.
How do we use your information?
The following paragraphs describe the various purposes and features for which we might collect and use your information, and the different types of information that might be collected from you through the different methods . Please note that not all of the uses below will be relevant to every consumer or individual health care professional.
We may use your information to maintain your accounts with us, including administering any consumer loyalty or rewards programs that are associated with your account. This typically involves the use of information that was originally collected to set up your account (e.g., personal contact information, payment information, account login information, demographic information, etc.).